1. Information We Collect
We collect information you provide directly to us, including your name, email address, phone number, delivery address, payment information (processed securely by third-party providers), order history and preferences, and device information.
2. How We Use Your Information
We use the information we collect to process and fulfill your orders, communicate with you about orders and services, improve our app, send promotional materials (with your consent), ensure security and prevent fraud, and comply with legal obligations.
3. Information Sharing
We may share your information with vendors to fulfill your orders, payment processors, delivery partners (such as Uber Direct/3PL), service providers who assist our operations, and law enforcement when required by law.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
5. Your Rights
You have the right to access your personal information, correct inaccurate information, request deletion of your data, opt-out of marketing communications, export your data, and withdraw consent at any time.
6. Cookies and Tracking
We use cookies and similar technologies to improve your experience, analyze usage, and deliver personalized content. You can control cookie preferences in your device settings.
7. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.
9. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and data at any time.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Phone: 0800 437 659
- Address: 3 Mount Eden Road, Auckland, New Zealand